Why Is Nothing Happening in My Sparx Account?

If you notice no activity in your Sparx account, there could be several reasons. Below are the most common issues and their solutions to get your account back on track.

Common Issues and Solutions

1. Wrong API Keys

• Issue: The API keys you provided might not be set up correctly.
• Solution: Ensure that the API keys are created within a sub-account of your exchange. Regular account API keys won’t work with the Sparx bot.

2. No or Insufficient Funds in the Right Wallet

• Issue: There are no funds available for the bot to trade, or the funds are in the wrong wallet.

  Solution:

  1. Transfer funds to the sub-account where your API keys are linked.
  2. Move the funds from the "Funding Wallet" to the "Unified Trading Wallet" to ensure the bot has access.

3. Wrong API Permissions

• Issue: The API keys may not have the necessary permissions enabled.

  Solution: Delete the old API keys and create new ones with the correct permissions. Make sure to:

  1. Set the API keys to "Read & Write" permissions.

     Enable the appropriate trading permissions:

     • Spot Permissions: Needed for spot trading bots.
     • Derivatives Permissions: Needed for bots using futures or derivatives trading.

Final Checks

After addressing the above issues, restart the bot and monitor its activity. If the problem persists, consult the Sparx Status Page (status.getsparx.io) to ensure all services are operational. If further assistance is required, don’t hesitate to reach out to our support team.