Common Mistakes and Frequently Asked Questions

When using Sparx, it’s normal to run into questions or small issues. Below we’ve listed the most common mistakes, troubleshooting steps, and user questions to help you get the most out of your bots.

🔧 Bot Troubleshooting

Q: Why does my bot not work?

A: There can be several reasons:

Your API settings may be incorrect.
You don’t have funds available in the right wallet on your exchange.
You might not be holding the required base currency (USDC, USDT, or EUR depending on the exchange).
Your subscription may not be active or assigned to this bot.
The bot may be paused or disabled in your dashboard.

Q: My bot shows “disconnected.” What happened?

A: This usually means your API key has expired, was deleted, or doesn’t have the correct permissions. Re-generate and reconnect your API key.

Q: Do I need withdrawal rights on my API key?

A: No — for your security, Sparx never requires withdrawal permissions. Only trading rights (buy/sell) should be enabled.

Q: My bot hasn’t made a trade in a while. Is something wrong?

A: Not necessarily. If the market conditions don’t fit the bot’s strategy, it may wait before trading. This protects your funds from unnecessary risk.

💰 Funds & Wallets

Q: What currency do I need for the bot?

Bitvavo → USDC
BloFin → USDT
OKX → EUR

Q: Why isn’t the bot using my funds even though they’re in my account?

A: Check that:

Your funds are in the correct wallet type (Spot or Futures).
You hold the required base currency for that exchange.
Your funds meet the minimum trade size for the exchange.

Q: My Essential/Spot Bot uses only a small amount of my funds. Why?

A: This is normal. The bot’s main goal is to:

Collect as many coins as possible at the lowest possible price.
Protect your assets by keeping funds ready to buy when the market dips.

Q: Why didn’t my bot sell at the highest point?

A: Sparx bots are not designed to catch exact tops and bottoms. Instead, they aim for consistent long-term growth.

📊 Dashboard

Q: Why do my balances in Sparx look different from what I see on my exchange?

A: This can happen due to a few reasons:

Exchange balances may show in different currencies (EUR vs. USD).
Sparx only displays the funds connected to the active trading pair of your bot. Any other coins or balances in your exchange wallet will not appear on your Sparx dashboard.

🔒 Security

Q: Does Sparx ever have access to my money?

A: No. Your funds always stay on the exchange. Sparx only places trades through your API connection.

Q: Is it safe to run multiple bots with the same exchange account?

A: Yes, but make sure to allocate enough funds to each bot so they can run effectively.

⚙️ Subscriptions & Payments

Q: How can I withdraw my funds?

A: Withdrawals are always done directly from the exchange you connected. Sparx never holds your funds.

Q: How can I end my subscription?

A: You can cancel your subscription anytime in your Sparx account settings.

Q: Can I change my payment method?

A: Not yet — but we’re actively working on this feature.

Q: Can I pause my bot without canceling my subscription?

A: Yes, you can stop a bot anytime in your dashboard and restart it later.

Q: Can I use multiple bots?

A: Yes. With a PRO subscription, you can run up to 4 bots simultaneously (Spot and/or Futures).

Q: Can I upgrade from Essential to PRO mid-subscription?

A: Yes. Upgrades can be made in your account settings and take effect immediately.

📈 Best Practices & Common Trading Mistakes

Q: How can I avoid common trading mistakes with bots?

Don’t overtrade — trust the bot’s strategy.
Avoid FOMO — don’t manually interfere with the bot because of emotions.
Use reserve funds — always keep funds ready for dips.
Stick to the plan — bots are designed for consistency, not chasing peaks.

✅ Quick Troubleshooting Checklist

If your bot isn’t running as expected, quickly check:

Is the bot enabled in your dashboard?
Is your subscription active and assigned to the bot?
Are your API keys valid and set with correct permissions (no withdrawals)?
Do you have funds in the correct wallet and currency?
Does your configuration meet the minimum trade size?

Final Note

We are continuously adding features and improving the Sparx experience. If your issue isn’t listed here, check the support center or contact our team — we’re happy to help.